Refund policy
Thank you for shopping with iceman_fox1. We strive to provide quality merchandise that meets your expectations. Please review our Refund and Return Policy before making a purchase. By placing an order, you agree to the terms outlined below.
Eligibility for Returns
We accept returns under the following conditions:
- Clothing Items: Returns are only accepted for items that are unworn, unwashed, and in their original condition with all tags attached.
- Damaged or Defective Items: If you receive an item that is damaged or defective, you must notify us within 7 days of delivery for a replacement or refund.
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Incorrect Orders: If you receive the wrong item, please contact us within 7 days of delivery, and we will correct the issue at no cost to you.
Non-Returnable Items:
- Items marked as final sale or clearance.
- Items that show signs of wear, washing, or alteration.
- Accessories or items other than clothing.
Return Process
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Initiating a Return:
- Contact us at info@icemanfox1.com within 14 days of delivery to initiate a return. Include your order number, a description of the issue, and any relevant photos.
- Contact us at info@icemanfox1.com within 14 days of delivery to initiate a return. Include your order number, a description of the issue, and any relevant photos.
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Return Approval:
- Once your return is approved, we will provide instructions on how to return the item. Unauthorized returns will not be processed.
- Once your return is approved, we will provide instructions on how to return the item. Unauthorized returns will not be processed.
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Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds will be issued to the original payment method once the returned item is received and inspected.
- Please allow 5-7 business days after we receive your return for the refund to process.
Exchanges
Exchanges are subject to item availability. If you wish to exchange an item, follow the return process and place a new order for the desired item.
Important Notes
- We reserve the right to deny returns that do not meet the conditions stated above.
- Ensure that items are securely packaged to prevent damage during return shipping. We are not responsible for lost or damaged return shipments.
For further assistance, please contact us at info@icemanfox1.com
Thank you for supporting iceman_fox1!
